Additional Product Support > Training Support > Rigging Master Course > modo Master Rigging Course - support thread

Topic - modo Master Rigging Course - support thread

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  • Luxology Headquarters
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Please post your questions and issues with the Master Rigging Course here. Hope you enjoy it, thanks.
09-Oct-2011 9:22 PM
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  • Brisbane
  • 483 posts
The install PDF instructions for OSX are not correct for OSX Lion.
The RiggingMasterCourse folder needs to be installed in:

Users/Username/Library/Application Support/Luxology/Configs
10-Oct-2011 12:16 AM
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  • Luxology Headquarters
  • 4122 posts
Thanks for bringing that to our attention. I didn't have a 'Lion' machine to test it on, and never imagined it would have made a difference. I'll try to get the PDF undated.
10-Oct-2011 12:36 AM
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  • Tennessee
  • 2499 posts
Rich, in the Align and Set video you mention how Set Position and Rotation are not affected by Compensation, forcing you to unparent the item first. Is that not a bug? I mean the word Compensation, to me, means that you should be able to scale, rotate or translate the item as you wish without affecting its children. In XSI we would activate the ChildComp button and not have to unparent anything. Is that not what compensation does in modo too?
10-Oct-2011 5:15 AM
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  • Emeryville, California
  • 981 posts
I'd call it more of a feature request... compensation was designed with Constraints in mind. Feel free to bug that tho if you really want it. Can't hurt to ask :)

Message edited by Richard Hurrey on 10/10/2011 - 5:25 AM
10-Oct-2011 5:20 AM
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  • WV
  • 409 posts
The web page link for the Overview video doesn't work for me. When I click on the picture that says "Click to Play Video", nothing happens. I can get the video to play if I go into the Videos folder and double-click on "OverviewVidFinal.mov".

I'm using Firefox 7.0.1, Windows 7 Home Premium 64-bit, and QuickTime 7.7.

Message edited by Cindy Groves on 10/10/2011 - 5:51 AM
10-Oct-2011 5:50 AM
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  • Emeryville, California
  • 981 posts
Are the other videos working properly?

James is the one to ask about the structure, but I will see what I can find out.
10-Oct-2011 6:03 AM
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  • Tennessee
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Quote from PixelDust :
The web page link for the Overview video doesn't work for me. When I click on the picture that says "Click to Play Video", nothing happens. I can get the video to play if I go into the Videos folder and double-click on "OverviewVidFinal.mov".

I'm using Firefox 7.0.1, Windows 7 Home Premium 64-bit, and QuickTime 7.7.


The overview video seems to be a part of the initial installation. I know that the Basics, Intermediate, Advanced, and Tutorials have to be placed inside the "Videos" folder, but the Overview should already be there (which it seems to be for you). So why is the link not working? I dunno...it works fine for me and I'm using the exact same configuration you are.

James, any idea what's going on with this one?

Message edited by Tim.Crowson on 10/10/2011 - 6:17 AM
10-Oct-2011 6:15 AM
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  • WV
  • 409 posts
Yes, so far the other video links are working fine. I've only looked at three of them in the Basics section. (I'm still downloading Tutorials part 2)

Tim - Yes, the Overview video is directly inside of the Videos folder, not in a subfolder.

UPDATE: I just tested all the links for the Basic, Intermediate, and Advanced sections and they're OK.

Message edited by Cindy Groves on 10/10/2011 - 6:22 AM
10-Oct-2011 6:16 AM
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  • Emeryville, California
  • 981 posts
Well glad that the others are working... but the $149 question is... how are you liking the training so far? :)
10-Oct-2011 6:45 AM
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  • Luxology Headquarters
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Quote from PixelDust :
The web page link for the Overview video doesn't work for me.


Weird, I know its working for me, the only thing i can think of that is different between your setup and mine, I'm using Firefox 4, but I tested it on IE, Opera, Firefox, Safari and Chrome and it worked fine in all of those. Too many browsers to test them all. I'm confined to the version of FF I have as I need Firebug to do my development, and last I checked it wasn't compatible with the beta versions of FF (probably is now). If you've got Google Chrome installed, give that a try. Is it possible you're using a Javascript blocker, or have some security feature that's blocking local content?

Message edited by MutantPixel on 10/10/2011 - 8:25 AM
10-Oct-2011 7:05 AM
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  • Cary North Carolina
  • 1040 posts
Quote from MutantPixel :


Weird, I know its working for me, the only thing i can think of that is different between your setup and mine, I'm using Firefox 4, but I tested it on IE, Opera, Firefox, Safari and Chrome and it worked fine in all of those. Too many browsers to test them all. I'm confined to the version of FF I have as I need Firebug to do my development, and last I checked it wasn't compatible with the beta versions of FF (probably is now). If you got Google Chrome installed, give that a try. Is it possible youre using a Javascript blocker, or have some security feature thats blocking local content?


I'm using the release version of Safari 5 and I can't view any of the videos in the whole package inside of the browser.

While it's not necessarily $150 down the tube (I can always watch the videos separately I suppose; it certainly does feel like the "product" in this case didn't get QCd before it left the building. OSX Lion/Safari is a pretty standard configuration, no?

Browser rules regarding content almost always favor the local domain over any remote domain; btw and the same origin rule only applies to Ajax.

Message edited by Thomas Ingham on 10/10/2011 - 7:16 AM
10-Oct-2011 7:12 AM
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  • Emeryville, California
  • 981 posts
Quote from Thomas Ingham :


I'm using the release version of Safari 5 and I can't view any of the videos in the whole package inside of the browser.


Hmm.. can you try in firefox? I don't have Loin here to test. Sorry you are having troubles man. We'll get it sorted

Message edited by Richard Hurrey on 10/10/2011 - 7:37 AM
10-Oct-2011 7:27 AM
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  • Luxology Headquarters
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Quote from Thomas Ingham :
OSX Lion/Safari is a pretty standard configuration, no?


Apologies, though i did test it on Lion/Safari (I didn't have my *own* machine to test it, but I used the Lion system one of the engineers uses to test modo on, earlier I meant I didn't test the CFG location on OSX Lion, not if the links worked, sorry for the confusion). Can you give us more information about your configuration, please?

Message edited by MutantPixel on 10/10/2011 - 8:20 AM
10-Oct-2011 7:47 AM
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  • Cary North Carolina
  • 1040 posts
Safari Version 5.1 (7534.48.3)
OSX Lion 10.7.1 (11B26)

No crazy plugins nor any extensions installed. I don't use Firefox or Chrome on this box. When I try to load a movie I get grey text that reads,

"Plug-in Failure"

images/searchpanel_bg.png is missing from my installation of the files.


From console:

Process: PluginProcess [9395]
Path: /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/MacOS/PluginProcess
Identifier: com.apple.WebKit.PluginProcess
Version: 7534 (7534.48.3)
Build Info: WebKit2-7534048003000000~10
Code Type: X86 (Native)
Parent Process: Safari [9229]

Date/Time: 2011-10-11 01:28:23.179 -0400
OS Version: Mac OS X 10.7.1 (11B26)
Report Version: 9

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000007de8140

VM Regions Near 0x7de8140:
__TEXT 0000000007d0f000-0000000007de1000 [ 840K] r-x/rwx SM=COW /Library/Application Support/3ivx/*.dylib
--> __DATA 0000000007de1000-0000000007e1c000 [ 236K] rw-/rwx SM=COW /Library/Application Support/3ivx/*.dylib
__DATA 0000000007e1c000-0000000007e3c000 [ 128K] rw-/rwx SM=PRV /Library/Application Support/3ivx/*.dylib

Application Specific Information:
objc[9395]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ???     0x07de8140 get_feature_flags + 0
1 lib3ivxEnc.dylib     0x07d65484 InitHooks + 5088
2 lib3ivxEnc.dylib     0x07d6725b InitThrivex + 68
3 lib3ivxEnc.dylib     0x07d7b101 l3_init + 11
4 com.3ivx.videocodec     0x06aa1a19 ThrivXCDOpen + 676

I have uninstalled Perian, restarted my machine and it still tests out with the same result. Videos play in Quicktime but I'm having to check the source of the page to find out the name of the appropriate video file.
10-Oct-2011 8:35 AM
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  • Emeryville, California
  • 981 posts
As a test could you give Firefox a shot? I'm just curious if its a system thing or an app thing. You can kill it right off after the test and we can keep trying to figure out the safari issue.

Sorry again for your trouble, but thanks for working with us to help you sort it out, if we get to the bottom of the issue we can help others avoid it.
10-Oct-2011 8:56 AM
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  • Cary North Carolina
  • 1040 posts
Rich,

Firefox plays the videos. Doesn't really feel like a fix.

Thanks,

Thomas
10-Oct-2011 10:05 AM
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  • Emeryville, California
  • 981 posts
Quote from Thomas Ingham :
Rich,

Firefox plays the videos. Doesn't really feel like a fix.

Thanks,

Thomas


OK cool... so when you use Firefox all the videos play, all the chapter markers work, and all the links launch modo as designed then?

If so than that eliminates that the content is in some way the problem... now we have to sort out why Safari is working on the test systems that James used and not for you. We are closer now.

Thanks for testing that.
10-Oct-2011 10:11 AM
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  • 43 posts
Quick one. Is there any requirements to play this videos? I don't have modo but I'm thinking about buying the course, and people are mentioning modo install folder.

Thanks,
Gian
10-Oct-2011 11:07 AM
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  • Emeryville, California
  • 981 posts
Quote from Gianmichele :
Quick one. Is there any requirements to play this videos? I don't have modo but I'm thinking about buying the course, and people are mentioning modo install folder.

Thanks,
Gian


You only reason to put this into the modo folder is if you want to be able to access the training from within modo. Otherwise you can put everything into a folder anywhere and just open it up in a browser and you are good to go.

You can also download the free trail for modo and follow along that way if you wanted to... either way, I hope you enjoy the training. If you do decide to get it, you should learn a lot even without modo. Tell me what you think if you do :)
10-Oct-2011 5:32 PM
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  • Lux HQ, Mountain View, CA
  • 195 posts
Thomas,

I'm using the same Lion and Safari installs you listed and have no problem viewing the videos in Safari.

Your crash log indicates that you have a 3rd party codec installed. A search on the routine showing in your crash log shows several Apple support threads that say uninstalling 3ivx solves the problem.

Apple Support Thread

If you absolutely need that codec, then I would suggest using Firefox or Chrome for the training.

Hope that helps,

Mike Jensen
Luxology QA
10-Oct-2011 7:51 PM
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  • Cary North Carolina
  • 1040 posts
3ivx was installed for some 3rd party training. Hopefully I'll remember it's required if I need to go back to it for some reason.

Rigging videos play in Safari after uninstall.

Message edited by Thomas Ingham on 10/10/2011 - 9:48 PM
10-Oct-2011 9:48 PM
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  • Lux HQ, Mountain View, CA
  • 195 posts
As Michiel pointed out in the 2nd post in the thread, the Installer directions are not correct for OSX (not just Lion, but older versions, as well).

To make the training accessible from within modo, you need to copy it into your user Configs folder here:

{HD}/Users/{Username}/Library/Application Support/Luxology/Configs/

However, by default, in Lion the user Library folder is hidden. There are several ways to unhide it, but you don't have to just to copy the training files there.

If you start modo and select System->Show User Configs Folder, modo will open a Finder window to that location. You can then copy your training there.

Sorry for that oversight on our part. Please post here if you have any trouble or further questions about the install location.

Mike Jensen
Luxology QA
10-Oct-2011 9:52 PM
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  • Emeryville, California
  • 981 posts
Quote from Thomas Ingham :
3ivx was installed for some 3rd party training. Hopefully I'll remember it's required if I need to go back to it for some reason.

Rigging videos play in Safari after uninstall.


Awesome man.. great news! Now you'll have to let me know what you think of the training as it was intended to be seen :)
10-Oct-2011 10:54 PM
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  • Savannah, GA
  • 1502 posts
The bulk of the videos did not play in my browser either until I placed the following folders into the 'RiggingMasterCourse' folder: Advanced, Basics, Intermediate, Tutorials and Tutorials2. This step was not in the pdf. The items in this image is where everything is now and it works just fine in Chrome. Great stuff Rich!!!

Message edited by Warner McGee on 10/11/2011 - 12:05 AM
11-Oct-2011 12:03 AM
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